Description
Having orders come back for any reason is a joy-kill for you as a business owner and the customer, they don’t have something they are happy with. With proper returns management, customers of your business will receive a smoother, quicker, more pleasant experience dealing with your store. Happy customers are repeat customers with pleasant stories to share with their friends and family!
Merchants can now put an end to “Click Fatigue”, that restless and hopeless feeling we get when we have to go through multiple pages and menus to accomplish a simple task. Now you may easily define a reason for a customer return, know its status, accept/deny, re-stock, or redeliver with extreme ease of use.
All the while communicating statuses and changes with your customer in the front end and via email.
How it works:
1. User inputs order reference and return reason via contact form on website.
2. Seller receives the request inside of Return Manager
3. Seller approves or disapproves the return via backend.
4. If approved a template email is sent to user with return information
5. Customer returns item and it is re-submitted in stock.
6. Seller can choose to refund selected amount or send a replacement via newly created order.
7. Customer is informed via email on same page and ticket is closed.
Features:
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Easily enter return reasons
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Deny, Refund, Replace
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Re-Stock in same page, instantly.
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Charge shipping or allow free shipping
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Control individual item credit. Full, partial, or any amount needed inside even multiple item orders.
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Automatically create new order to be pulled, packed, and shipped.
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A Returns instruction email is automatically sent to the customer when a return request is approved. You set which status sends what.
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Customer may receive full summary of all actions taken on order at your discretion (ex: item 1 refunded, item 2 replaced, etc)
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Multi Store compatible
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Simple and easy to use
https://demo658.modulebuddy.com/admin123
Username: [email protected]
Password: demodemo
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